The mission of the E-911 Address and Information Department is to provide citizens with the most up-to-date, integrated public safety system on the market. Our office coordinates with all three Public Service Answering Points (PSAP) in maintaining the best possible data to assure the proper handling of all 911 calls received from landline phones, wireless phones and VoIP phones. This is accomplished by providing, maintaining and updating all of the numerous databases and providing the most current 911 equipment to our emergency personnel. This will provide for a safe and enjoyable community for county residents.


DIAL 9-1-1


E-911 Coordinator: Richard Crowe
Phone: (864) 898-5961

CAD/Analyst & Addressing: Megan Burgess
Phone: (864) 898-5958

E-911 Technical Specialist: Matthew O'Donnell
Phone: (864) 898-5356

Public Education

The Pickens County E-911 Office has an age-specific program available to the 2nd grade students of Pickens County School District, Boy/Girl Scouts, Daycare Programs, or any child related programs. The program is presented by a representative of our department at no cost to the organization. 

The objectives of our program are:

  • To introduce students to 911
  • To stress the importance of knowing their address and phone number
  • How to interact with 911 personnel
  • How to recognize an emergency
  • How to summon help

The program is interactive, fun, exciting, and gives valuable information the child can apply to everyday life.

Second Grade 9-1-1 Lesson – “911 How It’s Done

Lesson Plan: The representative of the E-911 Office will read an interactive book. Afterwards, the students will practice calling 911 on a simulator. This will reinforce the importance of knowing how to dial 911, knowing their address and phone number. Students will learn when to dial 911, what information to give the 911 dispatcher, how to recognize dangerous situations, and how to act in an emergency.

Time needed: 25 to 30 Minutes

Preparation: Students should be seated on a rug in the reading area. Each student should have his/her name, address, and phone number on an index card to use during the activity. If this is not an option, the teacher can supply the necessary information for the student.

To schedule a presentation or if you have any questions about our program, contact Richard Crowe.